Social Play Systems Privacy Policy

1. Overview

Social Play Systems, LLC (“Social Play Systems,” “we,” “us,” or “our”) develops and operates websites, mobile applications, games, business software, marketing tools, dashboards, and related services.

This Privacy Policy explains how we collect, use, store, protect, and share information when you use our websites, applications, games, SaaS platforms, dashboards, APIs, marketing tools, and related services, including but not limited to SocialPlaySystems.com, OpsBeacon, CrossQuest Adventures, Letter Pop Ultimate, business intelligence dashboards, campaign builders, prospecting tools, and marketing content tools.

By using our services, you agree to the practices described in this Privacy Policy.

2. Services Covered by This Policy

This Privacy Policy applies to all products and services operated by Social Play Systems, LLC, including:

• •Company websites and landing pages
• •Mobile games and web-based games
• •Business dashboards and SaaS platforms
• •OpsBeacon and related business intelligence tools
• •Marketing Factory and AI-assisted content tools
• •Business Prospector and lead discovery tools
• •Campaign Builder and email marketing tools
• •Admin panels, account portals, and subscription management tools
• •APIs, integrations, and connected third-party services

Some products may include additional notices or product-specific disclosures. If there is a conflict between a product-specific notice and this Privacy Policy, the product-specific notice will control for that product.

3. Information We Collect

Depending on the service you use, we may collect the following types of information.

Account Information

We may collect your name, email address, business name, company affiliation, login credentials, profile information, and other information needed to create or manage your account.

Business and Store Information

For business software, dashboards, and OpsBeacon-related services, we may collect information such as store name, location, team members, employee roles, sales data, appointment data, performance metrics, customer activity summaries, revenue trends, goals, rankings, marketing campaign information, and other operational data connected to your business.

Game and App Information

For games and mobile applications, we may collect player profile information, gameplay progress, achievements, scores, leaderboards, purchases, preferences, device information, and app usage data.

Marketing and Campaign Information

For campaign tools, we may collect email templates, campaign subject lines, HTML content, recipient lists, uploaded files, prospecting searches, contact lists, campaign settings, and related marketing activity.

Google Account and API Information

If you connect a Google account, we may collect information provided through Google Sign-In, such as your name and email address. Some tools may use Google APIs, including Gmail API, Google Places API, Google Calendar API, or other Google services, depending on the features you choose to use.

If a tool sends emails through your connected Google account, the tool may use temporary OAuth access tokens or refresh tokens to perform the authorized action. We use Google data only to provide the requested functionality.

Our use of Google user data complies with applicable Google API Services User Data Policy requirements, including Limited Use requirements where applicable.

Payment and Subscription Information

If you purchase a subscription, credits, add-ons, digital items, or other paid services, payment processing may be handled by a third-party payment processor such as Stripe, Google Play, Apple, or another payment provider. We may receive limited payment-related information such as your name, email address, billing status, subscription plan, transaction history, and payment confirmation. We do not store full credit card numbers on our servers.

Device, Usage, and Analytics Information

We may collect device type, browser type, IP address, operating system, referring pages, pages viewed, session activity, feature usage, crash reports, diagnostic data, and general analytics information to improve security, performance, and product quality.

User-Generated Content

Some services may allow users to create, upload, store, post, share, or submit content. This may include game chat, team notices, saved templates, marketing copy, uploaded images, business notes, customer-facing campaign content, and other user-created materials.

4. How We Use Information

We use information to:

• •Provide, operate, and improve our products and services
• •Authenticate users and manage account access
• •Display dashboards, reports, widgets, and business insights
• •Sync or process data from connected third-party systems
• •Send emails or campaigns when authorized by the user
• •Generate marketing content, reports, summaries, or recommendations
• •Process payments, subscriptions, trials, and usage limits
• •Provide customer support and technical assistance
• •Monitor system performance, security, and reliability
• •Prevent fraud, misuse, unauthorized access, and abuse
• •Comply with legal obligations
• •Communicate updates, product changes, billing notices, and service information

We do not sell your personal information.

5. AI-Assisted Features

Some Social Play Systems products may include AI-assisted features, including content generation, marketing suggestions, campaign creation, prospecting summaries, business insights, or automated recommendations.

When you use these features, the information you submit may be processed by third-party AI service providers or infrastructure providers solely for the purpose of generating the requested output or operating the service. We do not permit third-party AI providers to use your data to train their models unless specifically disclosed or authorized.

You are responsible for reviewing AI-generated content before using it publicly or sending it to customers.

6. Third-Party Services and Integrations

Our services may integrate with third-party platforms, including but not limited to:

• •Google services, including Google Sign-In, Gmail, Google Places, Google Analytics, and related APIs
• •Firebase and Google Cloud
• •Stripe or other payment processors
• •FranPOS or other point-of-sale providers
• •Apple App Store and Google Play
• •Ad networks or analytics providers
• •Email, hosting, database, and infrastructure providers

Your use of third-party services may also be governed by their own terms and privacy policies.

7. Email Campaigns and Recipient Lists

If you use our campaign or email tools, you are responsible for ensuring that your recipient lists are lawful, accurate, permission-based, and compliant with applicable email marketing laws, including CAN-SPAM, GDPR, state privacy laws, and other relevant requirements.

We may process recipient lists and campaign content to provide the service. Depending on the product configuration, some campaign data may be processed temporarily, stored for reuse, or deleted after the session or campaign is completed.

8. Data Storage and Retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

Retention periods may vary depending on the product and type of data. For example:

• •Account information may be retained while your account is active.
• •Subscription and billing records may be retained as required for accounting and legal purposes.
• •Saved templates, dashboards, reports, team settings, and business data may remain stored until deleted by an authorized user or administrator.
• •Temporary session data, OAuth tokens, uploaded files, or generated outputs may be deleted sooner depending on the product.
• •Game progress, scores, and achievements may be retained to support gameplay features.

You may request deletion of certain information by contacting us.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

No system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your login credentials and for notifying us promptly if you believe your account has been compromised.

10. Sharing of Information

We may share information in the following limited circumstances:

• •With service providers who help us operate, host, secure, analyze, or support our services
• •With payment processors to complete transactions and manage subscriptions
• •With third-party integrations you authorize
• •With business administrators or account owners for business or team-based products
• •When required by law, subpoena, court order, or legal process
• •To protect our rights, users, property, security, or the integrity of our services
• •In connection with a business transaction such as a merger, acquisition, financing, or sale of assets

We do not sell personal information to advertisers.

11. Children’s Privacy

Our business software and SaaS products are not intended for children under 13.

Some games or applications may be available to general audiences, but we do not knowingly collect personal information from children under 13 without appropriate consent where required by law. If we learn that we have collected personal information from a child under 13 without required consent, we will take appropriate steps to delete it.

12. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or request a copy of certain personal information. You may also have the right to object to certain processing or withdraw consent where applicable.

To make a privacy request, contact us using the information below. We may need to verify your identity before fulfilling a request.

13. Account Deletion

If you want to delete your account or request removal of certain information, contact us at the email address below. For business accounts, some deletion requests may need approval from the account owner or administrator.

Certain records may be retained when required for legal, security, billing, tax, audit, or legitimate business purposes.

14. International Users

Our services are operated from the United States. If you access our services from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our service providers operate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent revision. Continued use of our services after changes are posted means you accept the updated policy.

16. Contact Us

Questions about this Privacy Policy may be sent to: